PALS (Patient Advice and Liaison Service)?

PALS (Patient Advice and Liaison Service)?

PALS offers confidential advice, support and information on health-related matters to:
  • patients
  • their families
  • their carers

Officers from PALS are available in all hospitals.

How can PALS help?
PALS provides help in many ways. For example, it can:

  • help you with health-related questions
  • help resolve concerns or problems when you’re using the NHS
  • tell you how to get more involved in your own healthcare

PALS can give you information about:

  • the NHS
  • the NHS complaints procedure, including how to get independent help if you want to make a complaint
  • support groups outside the NHS

PALS also helps to improve the NHS by listening to your concerns and suggestions. For more information, see the PALS website.
How do I contact my nearest PALS?
You can find your nearest PALS office online by:

You can also ask your GP surgery or hospital for details of your nearest PALS. Or you can phone NHS Direct on 0845 4647.

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